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About Special Order
We created our "Special Order" department to handle special requests for merchandise not carried in your in-stock website program. We coordinate every single detail of special order merchandise acquisition. Our Special Order Reps have established relationships with top suppliers from across the United States, Canada and around the globe! That means better pricing and faster production for you. You and your employees will spend less time with vendors and more time conducting business.
- Multiple, unique product options
- Top-quality product sourcing
- Competitive pricing
- Customer service satisfaction & follow-up
- Send us an email with the details of what you’re looking for and we will provide options that match your needs.
- Our in-house art department can create a custom graphic for you, or you can provide a logo or graphic to be printed on your products. If you’re providing your own artwork, vector format (AI or EPS) is preferred.
- Once options that meet your requirements have been sourced, you will be faxed or e-mailed a quote that includes product and order details for your approval.
- When you approve the quote in writing, production will begin.
- Your Special Order Rep will submit merchandise samples and artwork for your approval along the way.
- Sizes, colors and quantities according to your needs (must comply to Shell's brand standards)
- Decoration specifications and location
- All costs that will be incurred in completing the order
- Lead time necessary for production
- To where and to whom the order is to be shipped
- Delivery deadline the quote is intended to meet
- Shipping method required to meet the deadline
- Total projected cost of the order, not including shipping or taxes