You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

As an authorized Shell shopper, we are pleased to extend a 1% discount off of your total order value. You will see this discount displayed automatically upon checkout. If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped same day, via the shipping method you have selected.

Expected delivery times are as follows:

• For standard ground delivery, you can expect to receive your order within 3-7 business days.
• For expedited 2 day delivery, you can expect to receive your order by 5:00 PM the 2nd business day after your order was placed. Your order must be placed by 1 PM CST.
• For expedited next day delivery, you can expect to receive your order by 10:30 AM the next business day after your order was placed (remote locations by noon). Your order must be placed by 1 PM CST.

What is the cost to ship my order via standard ground delivery?

• Orders up to $100 = $8.00 shipping charge
• Orders from $100.01 to $2000 = 10% shipping charge (based on order subtotal)
• Orders over $2000.01 = 8% shipping charge (based on order subtotal)

For production and delivery times on Custom Orders, contact 866-225-0936.

Please note: the cut off time for orders is 1 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 888-296-4516.

Call Customer Service at 888-296-4516.

Yes, simply call us at 888-296-4516 or e–mail us at shell@cs.staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

• This site supports orders being shipped to addresses in the United States.
• Apparel items marked as imported are not available for shipment into Canada and most European countries.
• For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: shell@cs.staples.com.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. E-mail our Customer Service department at shell@cs.staples.com for a return number.

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 866-225-0936 or email us at ShellSPO@Staples.com to begin the custom order process.

Please contact Harry Jordan - Senior Advisor, Brand Licensing at 479-586-3951 or email at Harry.Jordan@shell.com.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 888-296-4516 between the hours of 7 a.m. and 5 p.m. CST.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 888-296-4516.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

Call Customer Service at 888-296-4516 for more information.

Call Customer Service at 888-296-4516 for more information.

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 888-296-4516 for more information.

Call Customer Service at 888-296-4516. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 888-296-4516 for more information.

Call Customer Service at 888-296-4516.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.